FAQ
Like fashion, home shopping is an expression of you. And like fashion, sometimes it just doesn’t fit. If an item is not a perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. Please note, Heartlyhome does not cover the cost for return shipping.
To start a return, or to contact us for any information please reach out to us contact@heartlyhome.co
We do indeed ship worldwide! And yes, FREE.
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control. *Edit: We have been monitoring our shipments closely and times are getting back to normality.
Orders processed in the UK will take 5-15 business days to arrive. For international orders, it can take between 7-20 business days for your product to arrive, depending on where you live.
Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays. Most pre-ordered products will take about 45 business days to ship.
Our handling time usually takes about 1-2 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here
Our Design and Development team are based in the UK. Whilst our supporting teams are based in Asia.
Our manufacturing and fulfilment centres are in the UK, EU, and Asia. To learn more about our operations please contact us at operations@heartlyhome.co
